Heena Sharma Blog

Food delivery firm Zomato aims to branch out into delivering alcohol, according to a document seen by Reuters, as it seeks to cash in on high demand for booze during the coronavirus lockdown . Zomato has already diversified into grocery as the restrictions on movement shuttered some restaurants and people hesitated to order outside food. Alcohol stores, closed nationwide on March 25, were allowed to re-open this week, generating queues of hundreds of people, leading to baton charges by police to enforce social distancing. There is no legal provision for home deliveries of alcohol in India, something that industry body International Spirits and Wines Association of India (ISWAI) is lobbying to change in conjunction with Zomato and others. Read More

Food delivery company Zomato is winning the internet after it refused on Wednesday to resolve a customer's complaint about being assigned a Muslim delivery executive for his food order. "Food doesn't have a religion. It is a religion," the company tweeted in response to the customer's request for change of the rider. On Tuesday night, a man tweeted about cancelling his order placed on Zomato as the designated rider was a "non-Hindu". "Just cancelled an order on @ZomatoIN they allocated a non hindu rider for my food they said they can't change rider and can't refund on cancellation I said you can't force me to take a delivery I don't want don't refund just cancel," Amit Shukla, a resident of Jabalpur in Madhya Pradesh, tweeted. In a series of tweets, he also shared screenshots of his conversation with Zomato's customer care, saying he would take up the issue with his lawyers. The company stood its ground ...

Food ordering and delivery platform Swiggy Tuesday said it has launched ' Swiggy Stores ' moving beyond its core food delivery segment to provide access to consumers items across multiple categories. The company will deliver from these stores "in categories such as fruits and vegetables, kiranas and supermarkets, florists, baby care, health and supplements among others," Swiggy said in a statement. With the launch of these stores, Swiggy wants to become the one-stop delivery app that enables access to every store in the city, it added. "Today's announcement takes Swiggy to categories beyond food, where we hope to deliver the same level of delightful experiences to consumers for their everyday needs," Swiggy CEO Sriharsha Majety said. It is the first milestone in Swiggy's vision to elevate the quality of life for the urban consumer by offering unparalleled convenience, he added. Swiggy Stores will give its merchant-partners unmatched a...