Heena Sharma Blog

The use of virtual assistants in the workplace is growing manifold with 25 per cent of digital workers likely to use a virtual employee assistant daily by 2021, as against less than 2 per cent in 2019, said a global research and advisory firm. According to a report by Gartner, Inc, the contact centre was the pilot and testing ground for many adopters of virtual assistants (VAs), but with the democratisation of artificial intelligence (AI) and the development of accurate and clever conversational user interfaces (UIs), different types of VA have arisen: virtual personal assistants (VPAs), virtual customer assistants (VCAs) and virtual employee assistants (VEAs). We expect VEAs to be used by an increasing number of organisations over the next three years, said Annette Jump, senior director at Gartner. "Industries such as insurance and financial services are showing strong interest in piloting VEAs internally. We've also witnessed VAs being used in IT, customer servic...

At its annual developer conference Google I/O, the company said these six options, which feature both male and female voices, would be rolled out later this year. Technology News  :  Making the competition in  Artificial Intelligence (AI)-powered assistants space tougher, Google on Tuesday announced that people will soon have a choice of choosing from six voices, including one of musician John Legend, to talk to “Google Assistant”.At its annual developer conference Google I/O, the company said these six options, which feature both male and female voices, would be rolled out later this year.Company CEO Sundar Pichai said that Google has been working on newer and more life-like version of its spoken AI that features a natural voice that is “closer to how humans speak.” The improvements include more natural pauses “that have meaning” and other subtleties to help create a “more natural dialogue” with Assistant. This new version of the Assistant is built on a tech ...