25% digital workers to use virtual employee assistants by 2021: Report
The
use of virtual
assistants
in the workplace is growing manifold with 25 per cent of digital
workers likely to use a virtual employee assistant daily by 2021, as
against less than 2 per cent in 2019, said a global research and
advisory firm.
According
to a report by Gartner, Inc, the contact centre was the pilot and
testing ground for many adopters of virtual assistants (VAs), but
with the democratisation of artificial
intelligence (AI) and the development of accurate and
clever conversational user interfaces (UIs), different types of VA
have arisen: virtual personal assistants (VPAs), virtual customer
assistants (VCAs) and virtual employee assistants (VEAs).We expect VEAs to be used by an increasing number of organisations over the next three years, said Annette Jump, senior director at Gartner.
"Industries such as insurance and financial services are showing strong interest in piloting VEAs internally. We've also witnessed VAs being used in IT, customer service and information queries.
Examples include Amazon's Alexa for Business helping employees delegate tasks such as scheduling meetings and logistics operations, and Nokia's MIKA helping engineers find answers as they perform complex tasks or diagnose problems. Read More
Article
Source -> Business
Standard
By hiring Virtual Employee saves various expenses by working remotely. The remote staff doesn’t have to worry about going outside for their meal, formal clothes, or conveyance. Communication skills are the most important factor in employing remote staffing. Because if there is any communication gap then it will ruin all outsourcing processes.
ReplyDeleteVirtual Employee